Refund Policy

Effective May 29, 2026 · Last updated May 29, 2026

One-time intelligence reports

Each one-time report (Drenner Group, State of Austin Land Use quarterly, DB-90 at Two Years, future firm reports) is sold under a single-buyer license. The product is a downloadable PDF (and, where bundled, an Excel appendix) delivered by email after purchase.

Refund window: 7 days from the time the report was delivered to you.

Conditions:

• Refund is granted if the report does not meet your reasonable expectation of the product's content as described on the storefront detail page.
• Refund is granted if a technical issue prevented delivery or rendered the file unusable.
• Refund is not granted after the file has been forwarded outside the buyer's immediate working group. This is the operational reality of selling digital files — we trust buyers and the refund window is genuine, but a file already in circulation has been consumed.

To request a refund: email info@bytecraftresults.com within 7 days of receipt. State the order ID and a brief reason. We do not require detailed justification — the goal is to make wrong-fit purchases costless to walk away from.

Subscription tiers (Founder's Annual Pro, Predictor, Enterprise)

All subscriptions carry a 30-day money-back guarantee from the date of activation.

Within 30 days: full refund, no questions. Email info@bytecraftresults.com stating the subscription ID and "request refund." The refund is processed through PayPal within 1-2 business days; access is removed at the same time.

After 30 days: the annual charge is non-refundable, but you can cancel renewal at any time directly inside PayPal (Account → Settings → Subscriptions). The cancellation prevents the next annual charge while leaving current-cycle access in place through the renewal date.

Mid-cycle downgrade: the change takes effect at the next renewal at the new tier's price. The current cycle continues at the higher tier.

Mid-cycle upgrade: the new tier activates immediately. A pro-rated charge covers the remainder of the current cycle at the new tier.

The launch-week assurance

The first 30 days of each new tier (Pro launches June 18, 2026; Predictor opens July 2026) carry an explicit no-questions guarantee. If the product is not earning its keep in the first month, the refund is granted and the relationship is preserved — paid subscribers who refund inside 30 days continue to receive the free weekly brief.

Disputes

If a refund request is not resolved by direct email within 5 business days, the buyer may file a dispute through PayPal's resolution center. ADW is committed to honoring legitimate refund requests within the stated windows; the PayPal escalation exists as a backstop, not as the first step.

What this policy does not cover

• The free weekly brief — there is no charge, so there is no refund. Unsubscribe by replying "unsubscribe" to any brief email.
• Custom Enterprise contracts — refund and cancellation terms are governed by the executed contract, not by this storefront policy.
• Third-party services consumed through the API (none currently apply, but reserved).